Privacy Policy

Consumer Privacy Policy

This is the Privacy Policy (“Policy”) of Osmi Creations LLC. In this document “we,” “us,” or “our” refer to Osmi Creations LLC. Our website is and our company office is located at 1204 Winston Drive, Edgerton, Wisconsin 53534


Thank you for choosing to shop with us!  We are committed to protecting your personal information and your right to privacy.  If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at

When you visit our Site and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe the conditions under which we collect, store, transfer, use, or otherwise act on information from and about you (“Customer Information.”  It covers information that may identify you (“Personal Information”) and information that may not identify you. Please take the time to thoroughly review this document, as it is very important. 

If there are any terms in this privacy policy that you do not agree with, please discontinue use our site and our services immediately as this is your only recourse

Applicability of this policy

This Policy applies to all information collected through our website, such as (we refer to them collectively in this privacy policy as the website), and any other interactions you may have with us for example (customer service inquiries, sales, marketing or events, others.). This Policy does not apply to any third-party applications or software that we may integrate into our website or platform, third-party products or services, or businesses we do not explicitly include in this Policy.


We reserve the right to change this Policy from time to time as laws, regulations, and industry standards evolve. If you disagree with the changes to this Policy, you should discontinue use of our website and any other services we provide to you.

Contact us

Please also feel free to contact us if you have any questions about this Privacy Policy or our practices, or if you are seeking to exercise any of your statutory rights. We will respond within a reasonable timeframe. You may contact us at or at our mailing address below:

Osmi Creations LLC
1204 Winston Drive
Edgerton Wisconsin

Information we collect and receive

We collect and use various types of information in order to better respond to your needs: Contact Information: This includes information (e.g., name, phone number, mobile number, email address, mailing address, user screen name, etc.) that you provide to us when creating an account or placing an order for purchase.

Payment Information: This includes information about the payment methods used and the verification thereof when placing an order for purchase.  Examples include the last four digits of your payment instrument number (such as a credit card number), and the security code associated with your payment instrument, email address, billing and shipping addresses, phone number, and any other billing information provided.

We do not have direct access to your payment information ( full credit card number, security code and others). This information is transmitted directly to the payment gateway of your choosing (PayPal, Stripe, Apple Pay, and others). We do not store this information in our system. Location Information: We receive information from you and other third parties that help us ascertain your location.

Information Collected Automatically: When you navigate our website, we automatically receive your computer’s internet protocol (IP) address. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes

Cookie Information: we use cookies and similar tracking technologies of third parties in our websites to help us collect customer Information and data about you across our website and other websites and online services. For more information, please see the How We Use Cookies section below.

Third-Party Data: We may receive data about products, organizations, industries, and services that are customers, website visitors, and other matters related to our business in order to make our own information better or more useful.  This data may be combined with other information we collect.

Although no one is under a statutory or contractual obligation to provide any Customer Information, certain information is collected automatically, and if some information, such as Payment Information, is not provided, we may be unable to provide any products or services to you.

How we use cookies

Our website uses cookies.  Cookies are small text files that are sent by us and third parties whose services we use and placed on your computer or mobile device when you visit our website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing our website to provide you with a personalized experience.  Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.  If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways:

  • To track how you use our website
  • To record whether you have seen specific messages we display on our website
  • To keep you signed in our site
  • To record your answers to forms, surveys, and questionnaires on our site while you complete them
  • To record the conversation thread during a live chat with our support team
  • To deliver marketing campaigns and track their performance
  • To enable and support our security features and help us detect malicious activity
  • To help us understand, improve, and research products, features, and services.

How we use information

We will use your Customer Information in accordance with your instructions, including any applicable terms in our Terms of Sale, Terms of Use, other applicable agreements, and as required by law. In general, Osmi Creations LLC is the Data Controller of the information you provide to us for the products and services we provide to you.  We may use Customer Information in furtherance of our legitimate interests in operating our business.  More specifically, we use this information to:

  • To provide, update, maintain, and protect our products, services, Websites, and business. 
  • As required by applicable law.
  • To communicate with you by responding to your requests, comments, and questions.
  • To develop and provide additional products, services, and features.
  • To send emails and other marketing communications to inform you about changes in our Policy or other terms and conditions, new products, or promotional communications.
  • For billing, account management, and other administrative matters.
  • To investigate and help prevent fraud, security issues, and other abuse.
  • In accordance with the How We Use Cookies section above.

 We also allow some information that you share with us to be shared with third parties.  Our websites allow you to post information that can be readily viewed, copied, downloaded, or used by others.  Examples of this use include:

  • Posting a message or review in an open forum
  • Tagging an image
  • Clicking on an icon or link next to another message to convey your agreement, disagreement, like, or thanks

We allow this information to be displayed and shared, and we reserve the right to use it in the future in any way we decide, without further remuneration.  Once your information enters the public domain, we have no control over what any individual third party may do with it, and we accept no responsibility for their actions at any time.

We may also share aggregated information with others without further notice. An example of this would be the number of people who used our services or purchased our products in a given month, or the total number of texts sent in a given week.

Data Retention

We will retain Customer Information pertaining to you for as long as necessary for the purposes described in this Policy. This may include keeping your Customer Information after you have deactivated any accounts that you may have with us for the period of time needed for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

How we share and disclose information

This section describes how we may share and disclose Customer Information.

Information we obtain from third parties.  Although we do not disclose your personal information to any third party, except as set out in this Policy, we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

Third-party advertising on our website.  Third parties may advertise on our website. In doing so, those parties, their agents, or other affiliated companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.  They may also use other technology such as cookies or JavaScript to personalize the content of, and to measure the performance of their advertisements.  We do not have control over these technologies or the data that these parties obtain. Accordingly, this Policy does not cover the information practices of these third parties.

Debt collection and fraud prevention activities. To assist in combating fraud, enforce our rights, contracts, and policies, protect our property or safety, and collect any monies owed to us, we may share Customer Information with credit reporting agencies, debt collection agencies, payment processors, attorneys, law enforcement, and other third parties as necessary.

During a change to our business.  If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, or takes steps in contemplation of such activities, some or all customer Information may be shared or transferred, subject to any applicable confidentiality arrangements.

Sharing customer experiences.  We may disclose or use aggregated or de-identified Customer Information for any purpose, including to share customer experiences with other current or prospective customers.

To comply with laws.  If we receive a request for information, we may disclose Customer Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.

Transferring data internationally

We may transfer personal data we have collected from you to third-party data processors located outside of the European Economic Area (“EEA”) or United States of America (“USA”).  Please be aware that countries outside of the EEA and USA may not have the same level of data protection, however our collection, storage, and use of your personal data will continue to be governed by this Policy. By using and/or shopping on our websites you consent to the transfer of your personal data processors located in countries outside of the EEA and USA.

Age restrictions

To the extent prohibited by applicable law, we do not provide product or services to, or allow the use of our website by, anyone younger than 18 years old. If you learn that anyone younger than 18 has unlawfully provided us with Personal Information, please contact us and we will take the necessary steps to delete such information.

Your rights

Individuals located in certain countries, including the European Economic Area and the United Kingdom, have certain statutory rights in relation to their personal data. The law requires us to tell you about your rights and our obligations to you regarding that personal data.  We do this now by requesting that you carefully read the information provided at  

Subject to any exemptions provided by law, you may have the right to request access to your Customer Information, as well as to seek to update, delete or correct this information. You can do this by sending an email request to

To the extent that our handling of your Personal Information is subject to the General Data Protection Regulation (or applicable laws covering the processing of Personal Data in the United Kingdom), we rely on our legitimate interests, as described in this Policy, to collect and/or process your data.  We may also process Customer Information that constitutes your Personal Information for direct marketing purposes, and you have a right to object to our use of your Personal Information for this purpose at any time.

Your California privacy rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

For more details about the personal information, we have collected over the last 12 months, including the categories of sources, please see the Information We Collect and Receive section above. We collect this information for the business and commercial purposes described in the How We Use Information section above. We share this information with the categories of third parties described in the How We Share and Disclose Information section above. We do not sell (as such term is defined in the CCPA) the personal information we collect (and will not sell it without providing a right to opt out).  Also note that information about how we handle cookies can be found in the How We Use Cookies section above.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at We will verify your request using the information associated with your account, including email address. Government identification may be required. Consumers can also designate an authorized agent to exercise these rights on their behalf.

Complaints regarding user generated content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.  If you complain about any of the content on our website, we shall investigate your complaint.  If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we reserve the right to decide, in our sole discretion, whose right will be obstructed: yours, or that of the person who posted the content that offends you.  If we decide that your complaint is malicious, unfounded, or without sufficient merit, basis, we may not correspond with you about it.

Access to your own information

To obtain a copy of any information that is not provided on our website you may send us a request at  After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

If you wish us to remove personally identifiable information from our website, you may contact us at  This may limit the service we can provide to you. When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

This Policy was last updated on October 31, 2021.